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Frequently
Asked
Questions
Asked
Questions
Cleanser FAQs
Yes, Shockingly Gentle Cleanser is a sensitive skin favorite. Aloe vera helps keep things calm while glycerin hydrates and moisturizes to smooth it all out.
Our Shockingly Gentle Cleanser starts as a silky gel consistency and transforms into a soft lather when wet. The result? A gentle, cushiony foam that effectively removes impurities and leaves skin feeling fresh and hydrated—never tight or dry.
Yep. Shockingly Gentle Cleanser is gentle, yet tough on dirt, oil, makeup, and sunscreen. One wash is typically enough to remove makeup, but for heavy-glam looks, a second cleanse can’t hurt.
Shockingly Gentle Cleanser delivers a deep clean that feels super soft on skin—hence the name. 😉
Dealing with adult acne? Shockingly Gentle Cleanser can help. It’s got lactic acid to wash away dull, dead cells and niacinamide to help minimize pores.
Yes, Shockingly Gentle Cleanser pairs really well with actives like retinol and vitamin C. If you’re not sure, patch-test first to be safe, or consult with your doctor.
Moisturizer FAQs
Unfairly Radiant Moisturizer is both lightweight and deeply nourishing. It’s a silky, cushiony cream that feels rich at first, but absorbs quickly.
Yes! Unfairly Radiant Moisturizer holds onto your glam with no pilling or slipping. It’s non-greasy, pH-balanced, and works better than your ordinary primer.
All 👏 day 👏 long. Unfairly Radiant Moisturizer works on multiple levels to pull water into the skin, lock it in, and strengthen your skin barrier to help seal in moisture.
Absolutely. Unfairly Radiant Moisturizer checks every box: fragrance-free, non-comedogenic, and gentle enough for sensitive skin. It’s lightweight, yet deeply hydrating—keeping pores clear and shine in check. Powered by niacinamide, it helps balance oil, calm redness, and promote clearer skin.
Nope, no fragrance or essential oils. Wickedly Radiant Moisturizer is handmade with ingredients you and your skin will love, like hyaluronic acid, niacinamide, and copper peptides.
Yes, Wickedly Radiant Moisturizer is safe to use with retinol and/or vitamin C. If you’re not sure, patch-test first to be safe, or consult with your doctor.
Spray FAQs
Yes! Impossibly Soothing Spray is totally safe over makeup. It’s designed for repeat application to keep that glow going.
The chamomile and cucumber extract in Impossibly Soothing Spray work together to help visibly reduce redness, calm inflammation, and soothe irritated skin.
Yep. Any time your skin needs a little pick-me-up, Impossibly Soothing Spray works on the spot to cool, refresh, and hydrate.
Yes—and it does so much more than your traditional toner. Most toners rebalance pH after cleansing, but Viciously Soothing Spray goes deeper to deliver an advanced boost of hydration, repair, and skin nutrition in just a few spritzes.
Our go-to spray will leave your skin dewy, hydrated, and glowing. ✨
Yes, Impossibly Soothing Spray is more than safe for sensitive or rosacea-prone skin. Our gentle, plant-powered superstar ingredients—chamomile and cucumber extract—instantly hydrate and soothe skin from the first spritz.
Two to three spritzes are all you need to refresh and revitalize skin.
Serum FAQs
A few minutes after applying, you might feel an instant tightening effect. Stick with it, and you’ll start noticing smoother, firmer, more radiant skin in just 2 to 4 weeks—with even bigger changes showing up over the next few months.
Yes, our Serum works really well with retinol. Just remember to moisturize after applying!
Prefer not to use retinol? Seriously Bouncy Serum has you totally covered. Our formula works just as well to deliver visible results without any irritation.
Yes, Seriously Bouncy Serum is a sensitive skin favorite. Its powerhouse ingredients like hyaluronic acid, vitamin C, and bakuchiol (nature’s retinol), deeply hydrate and firm skin with zero irritation.
Always patch-test first to be safe, or consult with your doctor.
Seriously Bouncy Serum absorbs quickly and leaves skin silky smooth, never sticky.
What’s the difference between this serum and Wickedly Radiant Moisturizer?
Seriously Bouncy Serum helps plump, firm, and lift, while Wickedly Radiant Moisturizer soothes, locks in moisture, and brightens skin.
Both! Seriously Bouncy Serum works overnight to activate clearer, brighter, firmer skin.
Yep! Seriously Bouncing Serum is gentle and versatile, so it pairs perfectly with whatever comes next in your routine. For best results, apply the serum after cleansing and misting, then follow with moisturizer to lock all the good stuff in.
General FAQs
We’re all about giving grown-up skin what it deserves. To us, that means selecting the highest quality plant extracts, proven actives, and breakthrough compounds that nourish and support skin. No nasties, no harsh stuff, no synthetic anything.
Yes, since our handmade formulas are made with fresh ingredients, they do have an expiration date.
Unopened, our products last anywhere from 18 to 24 months. Once opened, we recommend using them within 6 to 12 months for maximum freshness and potency.
Stick with it, and you’ll start noticing smoother, firmer, more radiant skin in just 2 to 4 weeks—with even bigger changes showing up over the next few months.
Yep! Every formula is fragrance-free, hormone-safe, and dermatologist-tested, so our products are a great fit for sensitive and post-menopausal skin.
We want you to love your new routine, but if it’s not what you expected, we offer a 60-day money back guarantee. Reach out to our support team at info@agedefylabs.com and we’ll be happy to help you out.
If you’re not absolutely obsessed, our 60-day guarantee has you covered.
You can request a return within 60 days of receiving your order. Email our support team at info@agedefylabs.com with your order number, and we’ll follow up with return instructions.
Products must be returned in their original packaging. Once we receive your return, your refund will be processed to your original payment method.
Things can happen in shipment that are out of our control. If your order arrives damaged or defected, reach out to our support team at info@agedefylabs.com and we’ll make it right.
We can’t guarantee shipping times, but we’ll send your order details and tracking information as soon as we have it.
We process orders ASAP to get your goods shipped as quickly as we can. If your order’s already been processed or shipped, we can’t modify or cancel it.
If you need help, please contact our support team at info@agedefylabs.com right away.
Sometimes orders are marked as ‘delivered’ before they make it to your doorstep. Give it 2 to 3 days, and if your items still haven’t arrived, contact our support team at info@agedefylabs.com and we’ll help you find your order.
We currently ship within the United States only. All orders are processed quickly and shipped from our U.S. fulfillment center.
If you notice redness, irritation, or swelling, stop using the product right away and contact your doctor.