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Frequently
Asked
Questions

Cleanser FAQs

Is this cleanser suitable for sensitive skin? 

Yes, Shockingly Gentle Cleanser is a sensitive skin favorite. Aloe vera helps keep things calm while glycerin hydrates and moisturizes to smooth it all out.

Does it foam, gel, or cream when applied?

Our Shockingly Gentle Cleanser starts as a silky gel consistency and transforms into a soft lather when wet. The result? A gentle, cushiony foam that effectively removes impurities and leaves skin feeling fresh and hydrated—never tight or dry.

Will it remove makeup and sunscreen effectively?

Yep. Shockingly Gentle Cleanser is gentle, yet tough on dirt, oil, makeup, and sunscreen. One wash is typically enough to remove makeup, but for heavy-glam looks, a second cleanse can’t hurt.

Does the exfoliation feel harsh or is it very mild?

Shockingly Gentle Cleanser delivers a deep clean that feels super soft on skin—hence the name. 😉

Can it help with acne-prone skin?

Dealing with adult acne? Shockingly Gentle Cleanser can help. It’s got lactic acid to wash away dull, dead cells and niacinamide to help minimize pores.

Is it safe to use with retinol or vitamin C?

Yes, Shockingly Gentle Cleanser pairs really well with actives like retinol and vitamin C. If you’re not sure, patch-test first to be safe, or consult with your doctor.

Moisturizer FAQs

Is this moisturizer lightweight or rich in texture?

Unfairly Radiant Moisturizer is both lightweight and deeply nourishing. It’s a silky, cushiony cream that feels rich at first, but absorbs quickly.

Will it work well under makeup?

Yes! Unfairly Radiant Moisturizer holds onto your glam with no pilling or slipping. It’s non-greasy, pH-balanced, and works better than your ordinary primer. 


How long does the hydration last?

All 👏 day 👏 long. Unfairly Radiant Moisturizer works on multiple levels to pull water into the skin, lock it in, and strengthen your skin barrier to help seal in moisture.

Can it be used on oily or acne-prone skin?

Absolutely. Unfairly Radiant Moisturizer checks every box: fragrance-free, non-comedogenic, and gentle enough for sensitive skin. It’s lightweight, yet deeply hydrating—keeping pores clear and shine in check. Powered by niacinamide, it helps balance oil, calm redness, and promote clearer skin.

Does it contain fragrance or essential oils?

Nope, no fragrance or essential oils. Wickedly Radiant Moisturizer is handmade with ingredients you and your skin will love, like hyaluronic acid, niacinamide, and copper peptides.

Is it safe to use with retinol or vitamin C?

Yes, Wickedly Radiant Moisturizer is safe to use with retinol and/or vitamin C. If you’re not sure, patch-test first to be safe, or consult with your doctor.

Spray FAQs

Can I use this spray throughout the day over makeup?

Yes! Impossibly Soothing Spray is totally safe over makeup. It’s designed for repeat application to keep that glow going.

How does it help reduce redness?

The chamomile and cucumber extract in Impossibly Soothing Spray work together to help visibly reduce redness, calm inflammation, and soothe irritated skin.

Is it good for post-workout or travel skin refreshment?

Yep. Any time your skin needs a little pick-me-up, Impossibly Soothing Spray works on the spot to cool, refresh, and hydrate.

Can it replace toner in my routine?

Yes—and it does so much more than your traditional toner. Most toners rebalance pH after cleansing, but Viciously Soothing Spray goes deeper to deliver an advanced boost of hydration, repair, and skin nutrition in just a few spritzes.

Will it leave skin dewy or matte?

Our go-to spray will leave your skin dewy, hydrated, and glowing. ✨

Is it safe for sensitive or rosacea-prone skin?

Yes, Impossibly Soothing Spray is more than safe for sensitive or rosacea-prone skin. Our gentle, plant-powered superstar ingredients—chamomile and cucumber extract—instantly hydrate and soothe skin from the first spritz.

How many sprays are recommended per use?

Two to three spritzes are all you need to refresh and revitalize skin. 

Serum FAQs

How quickly will I notice results?

A few minutes after applying, you might feel an instant tightening effect. Stick with it, and you’ll start noticing smoother, firmer, more radiant skin in just 2 to 4 weeks—with even bigger changes showing up over the next few months.

Does it work well with retinol or can it replace retinol?

Yes, our Serum works really well with retinol. Just remember to moisturize after applying!

Prefer not to use retinol? Seriously Bouncy Serum has you totally covered. Our formula works just as well to deliver visible results without any irritation.


Is it safe for sensitive skin?

Yes, Seriously Bouncy Serum is a sensitive skin favorite. Its powerhouse ingredients like hyaluronic acid, vitamin C, and bakuchiol (nature’s retinol), deeply hydrate and firm skin with zero irritation.

Always patch-test first to be safe, or consult with your doctor.

Will it make my skin feel sticky?

Seriously Bouncy Serum absorbs quickly and leaves skin silky smooth, never sticky. 

What’s the difference between this serum and Wickedly Radiant Moisturizer?
Seriously Bouncy Serum helps plump, firm, and lift, while Wickedly Radiant Moisturizer soothes, locks in moisture, and brightens skin.

Does it help with uneven skin tone or just firmness?

Both! Seriously Bouncy Serum works overnight to activate clearer, brighter, firmer skin.

Can I layer it with other serums?

Yep! Seriously Bouncing Serum is gentle and versatile, so it pairs perfectly with whatever comes next in your routine. For best results, apply the serum after cleansing and misting, then follow with moisturizer to lock all the good stuff in.

General FAQs

Why do you make everything by hand?

We’re all about giving grown-up skin what it deserves. To us, that means selecting the highest quality plant extracts, proven actives, and breakthrough compounds that nourish and support skin. No nasties, no harsh stuff, no synthetic anything.

Do your products expire?

Yes, since our handmade formulas are made with fresh ingredients, they do have an expiration date.

Unopened, our products last anywhere from 18 to 24 months. Once opened, we recommend using them within 6 to 12 months for maximum freshness and potency.

When can I expect to see results?

Stick with it, and you’ll start noticing smoother, firmer, more radiant skin in just 2 to 4 weeks—with even bigger changes showing up over the next few months.

Are your products safe for sensitive or post-menopausal skin?

Yep! Every formula is fragrance-free, hormone-safe, and dermatologist-tested, so our products are a great fit for sensitive and post-menopausal skin.

What if I’m not happy with my purchase?

We want you to love your new routine, but if it’s not what you expected, we offer a 60-day money back guarantee. Reach out to our support team at info@agedefylabs.com and we’ll be happy to help you out.

How do I start a return?

If you’re not absolutely obsessed, our 60-day guarantee has you covered.

You can request a return within 60 days of receiving your order. Email our support team at info@agedefylabs.com with your order number, and we’ll follow up with return instructions.

Products must be returned in their original packaging. Once we receive your return, your refund will be processed to your original payment method.

What if I received a damaged or defected product?

Things can happen in shipment that are out of our control. If your order arrives damaged or defected, reach out to our support team at info@agedefylabs.com and we’ll make it right.

When will my order arrive?

We can’t guarantee shipping times, but we’ll send your order details and tracking information as soon as we have it.

Can I change or cancel an order that is processing or marked as shipped?

We process orders ASAP to get your goods shipped as quickly as we can. If your order’s already been processed or shipped, we can’t modify or cancel it.

If you need help, please contact our support team at info@agedefylabs.com right away.

My order says it was delivered, but it hasn’t arrived yet. What should I do?

Sometimes orders are marked as ‘delivered’ before they make it to your doorstep. Give it 2 to 3 days, and if your items still haven’t arrived, contact our support team at info@agedefylabs.com and we’ll help you find your order.

Where do you ship?

We currently ship within the United States only. All orders are processed quickly and shipped from our U.S. fulfillment center.

What should I do If I had a reaction to a product?

If you notice redness, irritation, or swelling, stop using the product right away and contact your doctor.